Open the Help panel from Learn more about Flint, at the bottom of the left sidebar, just above your name. In the Help panel, Sparky answers questions about using Flint, and you can create a ticket for the Flint team. When you're signed out, Help opens the help center instead.
Ask a question
- Click Learn more about Flint at the bottom of the left sidebar.
- Click Help. The Help panel opens on the right.
- Click Ask a question and type your question. Sparky answers it in the panel.
If Sparky can't solve the problem, Sparky offers to bring in the Flint support team. If you ask for a person, Sparky brings the team in right away. A teammate then replies in the same conversation. Your past conversations are under Messages at the bottom of the panel.
What Sparky answers in Help
Sparky in Help answers questions about using Flint: how to do something in Flint, how its pages and features work, and problems with your account or your work in Flint.
To answer, Sparky searches the help center and reads the articles that cover your question. Sparky answers from those articles and links each article it used, so you can open the full instructions.
For any other question, such as a question from an assignment, Sparky replies that Help is for using Flint and that a regular Sparky chat is the place to ask. Sparky does not give the answer, hints or a draft in Help. Students also hear that their teacher can help if their school doesn't offer them a regular Sparky chat.
Ask Sparky how Flint works in any chat
You don't need the Help panel to ask how Flint works. In a regular Sparky chat or in the activity builder, ask a question such as "How do I share an activity with my class?". Sparky searches and reads the help center itself, answers from the articles, and links the article it used.
Who can read your Help conversations
- Your school's admins can read every Help conversation in your school. This includes teachers' and admins' own conversations, not only students'.
- Your school's moderators can open a student's Help conversation when Sparky flags a message in it. Flint emails the moderators who receive that alert a link to the conversation.
Admins and moderators can only read a Help conversation. They can't reply in it, rename it or delete it. They see the messages you saw.
Send feedback or a feature request
Click Learn more about Flint, then Feedback. The Help panel opens on Create a ticket. Choose Feature request for an idea or Report a bug for something that went wrong, then describe it.
| You want to | Click |
|---|---|
| Ask a question about using Flint | Learn more about Flint › Help › Ask a question |
| Share an idea or report a bug | Learn more about Flint › Feedback |
You can also tell Sparky in any chat. When you describe a problem with Flint, something you wish it did, or a request for the Flint team, Sparky offers to share it. Sparky sends your words, with your name and email, to the Flint team only after you say yes or ask Sparky to pass it on. Thanks, praise, and how you want Sparky to answer in the current chat stay in that chat and are not sent.
If you're in the activity builder
The activity builder fills the screen and hides the sidebar, so it has its own Help button in the top right. It opens the same Help panel.
If the Help panel doesn't open
The Help panel needs you to be signed in. When you're signed out, the Help link on the sign-in page opens the help center in a new browser tab.
If you're signed in and the Help panel isn't available on your account, Help and Feedback open the help center in a new browser tab instead. Opening that tab does not send a message.
If you cannot reach the Help panel, email support@flintk12.com with your question or feedback.
Browse the help center
For written instructions without sending a support request, browse the help center.
Watch: Browse Help and read the sign-in guide
The walkthrough opens the help center and reads a sign-in article; it does not send a support message.