Oops! Let’s see if we can resolve the 404 or unexpected error with one of these solutions right away:

Check to make sure you have access to the group, tutor, or session they are trying to access using a link. Not having permission will lead to a 404 error. Reach out to an owner of the group, tutor, or session to be granted access.

A common example of a permission error is a tutor, group, or session being set to private and not all users being invited to it individually. We suggest changing the sharing setting to unlisted. See more on visibility settings in Flint.

Typos in URLs can lead to 404 errors. An example can be adding or removing a character from the domain name. If a school's domain is a-b.flintk12.com but you try to access ab.flintk12.com, you will encounter a 404 error.

Also make sure that the entire URL is copied. If the last few characters are missing from the URL, you will likely face a 404 error.

Sometimes, browsers cache a 404 web page for a certain URL, even after the permission issues mentioned above have been fixed. If this is the case, clearing the cache should help with seeing the web page.

If there was a permission or URL issue before, to confirm that there isn't an issue still now, try using a different web browser. A different web browser usually will not have anything cached, which can help with confirming whether things are fixed.

Our recommended browser for Flint is Chrome for MacOS or Windows.

The most common cause of unexpected errors, particularly on iPad, is an outdated web browser. Try upgrading your Safari or Chrome to the latest version if possible.

Trouble recording spoken responses for Flint is often the result of microphone access permissions in either your browser or device settings.

When using Flint's speaking feature for the first time, your browser may ask if the app.flintk12.com site can use your microphone. Make sure to allow use of your microphone every time you visit the Flint website.

If the pop-up doesn't appear automatically, you should check that the microphone access is allowed for your specific browser.

For some Safari users, you may need to enable speech recognition. On your Apple device, go to your Settings, then Privacy and Security, and then Speech Recognition.

Make sure the speech recognition for Safari is enabled.

Click on your profile icon in the upper-right corner, then click "Help". We are happy to help. 🙂